I'VE BOOKED AN APPOINTMENT, NOW WHAT?
Our Fashion Specialist will contact you within 24 hours to confirm the location and time. They will then take roughly 30 different measurements and walk you through various fabric swatches and styles. Once you've determined your wardrobe, payment will be collected and the order will be placed. The garments will arrive in approximately 3-4 weeks and you will then be meeting with your Fashion Specialist once again to make sure your garments fit you 110%.
WHAT ARE THE FITTING FEES?
Our Fashion Specialists charge $35 per fitting. Trust us, it is well worth the cost. Our specialists provide ideas and advice on what works best for you. This is not something you want to do alone.
CAN YOU FIT BIG AND TALL?
Of course! That's why we offer personal fitting services, so we can fit men of all different sizes and shapes.
DO YOU KEEP MY MEASUREMENTS?
Once you have your first fitting, we keep your measurements on file forever. If you need changes to those measurements, simply book another fitting.
APPAREL & CUSTOMIZATIONS
DO YOU ACCEPT SPECIAL STYLE REQUESTS?
Yes we do! Our expert tailors can do just about anything. So simply send us an email or call us ahead of time with your special requests and we can then confirm with you. Note - additional charges may apply depending on request.
DO YOU OFFER CANVASSED SUITS?
You bet we do. We offer various levels of canvassing for our custom garments.
I HAVE A WEDDING COMING UP AND I HAVE LOTS OF QUESTIONS….
We can't offer marriage advice, but we can definitely offer style advice for your big day. If you and your groomsmen want to look and feel your best, you should consider going custom. Book an appointment online to arrange a fitting. It’s recommended to arrange your fitting 4-5 months in advance.
WHEN DO I PAY FOR MY ORDER?
Before any order is placed, we require payment in full. We do this because every product is unique to you, so we are unable to cancel orders once they are started.
HOW DO I PAY FOR MY ORDER?
Payments can be made by any type of credit card (except for American Express) or E-transfer.
SHIPPING & DELIVERY
HOW MUCH DO YOU CHARGE FOR SHIPPING?
We don't. We offer free shipping on all Suit Supreme orders. *unless shipping is outside of Canada.
HOW LONG DOES IT TAKE TO RECEIVE MY APPAREL?
We are proud to say we are one of the fastest custom suit and shirt retailer in the world. We process and deliver all of our orders within 3-4 weeks of ordering. We also will be sure to contact you once the apparel is shipped from our quality control center in Edmonton, Alberta.
DO YOU HAVE AN EXPEDITE SHIPPING SERVICE?
We can offer this service, we are able to cut delivery time to 2-3 weeks for urgent matters however, a rush order fee will apply. Please contact us directly to discuss this further.
ALTERATIONS & REFUNDS
WHAT IF MY SUIT DOES NOT FIT?
If you met with one of our Fashion Specialist, then we GUARANTEE a perfect fit. Simply work with your Suit Supreme Fashion Specialist to discuss any changes you require, and we will take care of the rest.
WHERE SHOULD I GET MY CLOTHING ALTERED?
You can either visit our tailoring locations directly, or any local tailor shop to get your clothing altered. If you choose the latter, simply send the bill to your personal Fashion Specialist and we will issue a refund within 7 business days and update your measurements on file.
HOW LONG DOES IT TAKE TO GET A REMAKE?
If your Fashion Specialist deems the suit unalterable, then we will remeasure and request a remake. Remakes will be expedited in 2-3 weeks.